Privacy Policy

1. Introduction

Wihan Terrace ("we," "us," or "our") is committed to protecting the privacy and personal data of our residents, their families, and all visitors to our website. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data. If you have any questions, please contact us at [email protected].

This policy applies to information collected through our website at https://wihanterracae.top and through in-person interactions at our community in Hang Dong, Chiang Mai.

2. Data We Collect

We may collect the following types of personal information:

Information you provide directly: When you fill out our contact form, make an inquiry by phone, or begin a residential arrangement, we may collect your name, email address, phone number, postal address, and any details you share in your message. For residents, we also collect emergency contact information and relevant personal preferences (such as dietary requirements).

Information collected automatically: When you visit our website, we may collect technical data such as your IP address, browser type, pages visited, and time spent on the site. This data is gathered through cookies and similar technologies, as described in our Cookie Policy.

3. Legal Basis for Processing

We process your personal data on the following grounds:

Consent: When you submit a contact form or agree to receive communications from us. You may withdraw consent at any time by contacting us.

Contractual necessity: When processing is needed to provide our residential services to you under an agreement.

Legitimate interest: For website analytics and service improvement, where such processing does not override your rights.

Our data processing practices align with Thailand's Personal Data Protection Act (PDPA), which governs the collection and use of personal data within Thailand.

4. How We Use Your Data

We use the personal data we collect for the following purposes: responding to your inquiries and contact form submissions; managing residential arrangements and daily coordination for residents; communicating with families regarding resident wellbeing (with appropriate consent); improving our website and services through analytics; complying with legal and regulatory obligations under Thai law.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our website (such as hosting providers and analytics tools). These providers are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose data if required by Thai law or in response to a valid legal request from authorities.

6. Data Protection Measures

We take reasonable steps to protect your personal data, including using secure servers and encrypted connections for data transmission. Access to personal data is restricted to staff members who need it for their role. We conduct periodic reviews of our data handling practices to maintain an appropriate standard of security.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 24 months. Resident records are retained for the duration of the residential arrangement plus 36 months following departure. Website analytics data is retained in anonymised form for up to 26 months.

8. Cookies

Our website uses cookies to enhance your browsing experience and to gather analytics data. For detailed information about the types of cookies we use and how to manage your preferences, please visit our Cookie Policy page.

9. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request deletion of your data, subject to legal and contractual obligations. The right to withdraw consent for processing at any time. The right to object to certain types of data processing. The right to data portability in certain circumstances. The right to lodge a complaint with Thailand's Personal Data Protection Committee if you believe your rights have been violated.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any site you visit.

11. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Wihan Terrace
28 Moo 8, Hang Dong-Samoeng Road,
Hang Dong, Chiang Mai 50230, Thailand
Email: [email protected]
Phone: +66 53 441 628